Frequently Asked Questions 

Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (780) 594-5212.

1. What are the Hospital hours?

   Our hospital is open Monday to Friday from 8:30am to 5:30pm.  During the week we are closed over the lunch hour from 12:00-1:00pm. The clinic is closed on weekends and statutory holidays.

2. Do I need to have an appointment?

    Yes, patients are seen by appointment. For emergency visits please call the clinic at 780-594-5212 and staff member will assist you. 

3. What forms of payment do you accept?

     Cash, Debit, Email-Transfer, Mastercard, and Visa

4. Do you offer payment plans?

    No, full payment is required at the time of service.

5. At what age can I have my pet spayed or neutered?

   Spaying or neutering can be done at approximately 6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure.  Also a pre-anesthetic blood screen may be recommended prior to undergoing anesthesia and surgery.

6.  What is the pre-anesthetic blood screening?

   This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.

7. How long do the sutures stay in after my pet's surgery?

   Procedures involving sutures require them to be removed 14 days following the surgery.  Certain procedures use self-dissolving sutures that do not require removal.

8.  Is it a good idea to let my pet have at least one litter of puppies/kittens?

    No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having your pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.

9.  Do you board pets?

   No, we do not do routine boarding for our clients.